Service for Special Passengers

Pregnant Women

Passengers with pregnancy between 27 weeks (inclusive) must sign Lanmei Airlines Disclaimer at the time of check-in to exempt Lanmei Airlines from all the responsibilities.
Passengers with pregnancy between 28 weeks and 34 weeks (inclusive) must submit a doctor's medical certificate for flight confirming the number of pregnant weeks. The certificate shall be dated not more than thirty (30) days from departure date of the flight (applicable for outbound flights or inbound flights).Passengers must sign Lanmei Airlines Disclaimer at the time of check-in to exempt Lanmei Airlines from all the responsibilities.
Pregnant women in the early stages of pregnancy should be careful of altitude hypoxia caused by excessive flight and should avoid carrying heavy objects. We suggest that you should consult your obstetrician before your air travel. When you are flying, please fasten your seat belt to the thighs.
For safety and health reasons, we recommend that pregnant women of the following descriptions should not travel by air:

(1) Women with pregnancy of 35 weeks or above

(2)Women who are expected to give birth within 4 weeks (inclusive)

(3) Women close to their expected date of childbirth and unable to obtain an exact approximation of the expected date; women who are pregnant with more than one baby; women with pregnancy complications

(4) Women who have given birth less than 7 days before their flights

(5) Women who are be diagnosed as unsuitable people for air travel by a doctor

Unaccompanied Minors

“Young Passengers Travelling Alone (YPTA)” should be aged between 12 and 16 years old and they shall be accepted for carriage only if a parent or a legal guardian signs a Lanmei Airlines Disclaimer at the time of check-in.
For safety reason and successful fly, children aged below 12 shall not be accepted for carriage unless they are accompanied by a person of at least 18 years old.
Unaccompanied Minor will be offered a labeled hanging bag to keep all the travel documents, boarding gate, etc.
Your child needs to hold the valid ID used for ticket purchase and the “Request for UM Services”.
Our dedicated ground service staff will help your child with check-in, customs clearance, security check and baggage check, accompany him/her while waiting for boarding, and keep all the travel documents.
After boarding, our ground service staff will hand over all relevant documents and your child to flight attendants, who will in turn take good care of your child. The flight attendants will make sure that your child will have a happy journey. In case of flight delay, we will have dedicated staff take care of your child, and we will keep you informed. In case of flight cancellation, we will promptly contact you so that you can come to pick up your child.
After the arrival of flight, our ground service staff will meet your child and hand him/her over to the responsible person safely and timely after confirmation.

Animals

According to the aircraft conditions, animal carriage is not permitted on all domestic and international (including regional) flights of Lanmei Airlines.

Wheelchair Passengers

For safety reasons, Lanmei Airlines can carry only a maximum of 3 wheelchair passengers per flight. We may require that you should travel with a companion if you are unable to get off the plane by yourself or unable to understand the safety instructions.
You are requested to contact us via our website or our call center at least 72 hours before departure date of the scheduled flight to make prior arrangement for special assistance required.
Disabled passengers requesting for the Wheelchair Cabin (WCHC) service must offer a disable certificate. Passengers of injury or illness requesting for the Wheelchair Cabin (WCHC) service must provide a medical certificate issued by a county-level hospital or Class II-Grade A hospital or above, indicating that passengers can travel by air safely with no medical assistant. The medical certificate must be issued no earlier than 10 days before the flight date (flight date excluded).

Passengers required for oxygen supply

Due to our operating conditions, we are not able to accept passengers requiring continuous oxygen supply during the flight.

Passengers with Medical Condition/Illness

To make sure the safety for air travel, passengers with medical conditions or illness are required to offer a valid medical certificate issued no more than 7 days from departure date of the flight, and sign a Limited Liability Statement upon check-in, so as to confirm that they are fit for air travel.
1.Definition of Medical Conditions/Illnesses:

(1) A pre-existing medical condition;

(2) An unstable medical condition;

(3) A recent illness, injury, surgery or hospitalization;

(4) Intention to seek treatment overseas;

(5) An infectious, contagious or chronic disease
2.Medical Conditions/Illnesses that do not Require Medical Certificates:

Medical certificates are not required as long as passengers’ conditions are stable and passengers feel well.

(1) Paralysis /p>
(2) Motor Neurone Disease

(3) Multiple Sclerosis

(4) Parkinsonism

(5) Allergic to certain food

(6) Hypertension or hyperlipemia

(7) Diabetes

(8) Blood Disease e.g. Anemia (provided passengers do not need oxygen supply.)

(9) Epilepsy (only if you do not had a seizure within 24 hours prior to departure time of your flight)

(10) Arthritis

(11) Insect bites

(12) Minor injuries e.g. toe and finger injuries, twisted ankles, pulled muscles, small cuts

(13) Sunburn

(14) Hepatitis B or C

(15) Dengue fever

(16) Viral Meningitis

(17) Malaria

(18) Cholera – Medical certificates are not required when passengers’ symptoms have been resolved, or passengers feel well enough to travel and are allowed to travel by local public health authority of destination countries/areas.

(19) Hepatitis A - Medical certificates are not required when passengers feel well enough to travel.

(20) Shingles - Medical certificates are not required when the rash has no pus or start to fade away.

(21) Yellow Fever - Medical certificates are not required when passengers feel well enough to travel and are allowed to travel by local public health authority of destination countries/areas.

(22) Flu - Medical certificates are not required when passengers’ symptoms have resolved.

Medical certificate are not required, as long as medical conditions/illnesses has occurred over three (3) months prior to departure date of the flight and are stable, and passengers feel well (provided oxygen supply is not required during the flight). The medical conditions/illnesses are as below:

(1) Heart disease or angioplasty

(2)Deep Vein Thrombosis (DVT) or Pulmonary Embolism (PE)

(3) Stroke (CVA) or head injury

(4) Surgery on the heart, chest or abdomen

(5) Joint replacement or amputation
3.Medical Conditions/Illnesses Required Medical Certificate:

Medical conditions/illnesses required medical certificates include but not limited to infectious, communicable and chronic diseases listed below. It also states the safe travel period.

Chicken Pox:5 days after the rash first appeared

Measles:5 days after the rash first appeared

Mumps:5 days after the swelling first appeared

Rubella:5 days after the rash first appeared

Tuberculosis:Medical certificate proves that the passenger is not infectious.

Whooping Cough:5 days after accepting antibiotic treatment or 3 weeks after the appearance of symptoms if not treated

Passengers Required Taking Medicine or Administering Syringes Onboard

Passengers with medical conditions/illnesses, including those required taking medicine or administering syringes onboard, are requested to contact us via our website or our call center at least 72 hours before departure date of the scheduled flight to make prior arrangement for special assistance required.

Right to Refuse Carriage

Lanmei Airlines may refuse carriage of any passenger or passenger’s baggage for safety reasons or in the exercise of its reasonable discretion upon following circumstances:

(1) In order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or through.

(2) Passengers are not fit for air travel because of his/her behavior, age, or mental or physical condition (excluding passengers with physical or mental disability as required by applicable laws); passengers who cause discomfort to other travellers; passengers who may cause harms to himself/herself or other people’s life and property

(3) Passengers fail to observe relevant regulations of Lanmei Airlines or government agencies, or disobey the arrangement and advice of Lanmei Airlines’ staff.

(4) Passengers refuse to accept personal scrutiny or baggage check.

(5) Passengers have not, according to the regulations, paid the applicable fares or taxes, or payment against acceptance to Lanmei Airlines.

(6) Passengers do not show passports, visas or other valid travel documents.

(7) Passengers may attempt to enter a country illegally in transit countries, or may destroy certificates during flights, or refuse to hand over travel documents or copies to flight crew for custody as required by regulations of Lanmei Airlines.

(8) Tickets are acquired unlawfully or purchased from an entity other than the issuing Carrier or its Authorized Agent, or have been reported as being lost or stolen, or are counterfeit tickets, or has been altered by anyone other than the Carrier or its Authorized Agent, or have been mutilated. Lanmei Airlines reserves the right to retain such tickets.

(9) The person presenting the ticket cannot prove that he is the person named in the ticket. Lanmei Airlines reserves the right to retain such tickets.

In the event that the passenger who is not fit for carriage or prohibited baggage was found during the flight, the carriage service department will deal with it in accordance to relevant regulations of “Lanmei Airlines’ Ground Service Guarantee Handbook”.